Terms & Conditions

Terms & Conditions of Use

The following is a convenience summaryonly. In the event of any conflict, the full terms below prevail.
•      By accessing or using our Services, you agree to theseTerms and our Privacy Policy.
•      We may vary these Terms at any time. Continued use constitutes acceptance.
•      You are granted a limited, non-exclusive, revocable,non-transferable licence to use the Services.
•      An account and, where applicable, a subscription are required to access certain features.
•      You must provide accurate registration information and keep your account secure.
•      The App and all content are for personal,non-commercial use only.
•      The Services do not provide medical advice and are nota substitute for professional healthcare
.•      To the maximum extent permitted by law, our liability to you is excluded or strictly limited.
•      You indemnify us for losses arising from your breach of mhese Terms or misuse of our Services.
•      We own all intellectual property in the Services andcontent.

Definition
‍

In these Terms:
•      App means the Kidney Ally mobile application available on iOS and Android platforms.
•      Content means all text, data, graphics, images, audio,video, information, tools, calculators, AI-generated outputs, course materials,recipe  libraries, and other materials made available through the Services.
•      Services means the website, App, and all associatedplatforms, tools, features, and content operated by Kidney Ally Limited.
•      User Content means any content, data, or information you submit, post, upload, or transmit through the Services.
•      Health Data means any information relating to your health, medical conditions, kidney function, dietary requirements, medications,or other health-related data you submit through the Services.

Consent and Acceptance

By accessing or using any part of our Services — including by downloading, installing, or opening the App — you confirm that you have read, understood, and agree to be bound by these Terms.If you are using the Services on behalf of another person, you warrant that you have authority to bind that person to these Terms.If you do not agree with any part of these,Terms, you must not access or use the Services and must immediately uninstall the App and cease all access. 

Variation

We may vary these Terms at any time at oursole discretion. Updated Terms will be posted on the Site and App with arevised effective date. We may (but are not obliged to) notify you of material changes via email or in-app notification. Your continued use of the Services after any variation constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms regularly.

The App- Scope and Limitations

4.1 Nature of the App
The Kidney Ally App is a personal health management tool designed to support individuals living with chronic kidney disease (CKD) and related conditions. The App may include features such as dietary tracking, nutrient monitoring, educational content, recipe libraries,AI-assisted guidance, and community features.

4.2 Not a Medical Device
THE APP IS NOT A MEDICAL DEVICE, CLINICAL TOOL, OR REGULATED HEALTH PRODUCT. The App and all Content are for general information and personal management purposes only. They do not constitute andmust not be relied upon as:
•      medical advice, diagnosis, or treatment;
•      a substitute for consultation with a qualified medicalpractitioner, nephrologist, renal dietitian, or other healthcare professional;
•      clinical recommendations or protocols; or
•      emergency medical guidance.
Always consult your treating healthcareteam before making any changes to your diet, medication, fluid intake, or treatment plan. If you are experiencing a medical emergency, call your local emergency services immediately (e.g. 999 in the UK, 911 in the US, 112 in the EU).

4.3 No Clinical Validation
While we endeavour to ensure that Content is accurate and consistent with general clinical knowledge, we make no representation or warranty that any Content, calculation, recommendation, or output within the App is clinically validated, peer-reviewed, or appropriate for your specific medical circumstances. Individual CKD management requirements vary significantly and are beyond the scope of an app to address.

4.4 AI-Assisted Features
Certain features of the App may be powered by artificial intelligence or machine learning. AI-generated outputs are indicative only, may contain errors or inaccuracies, and must not be relied upon as definitive health guidance. We expressly disclaim all liability for any reliance placed on AI-generated outputs.

Licence to use the services

Subject to your compliance with these Terms, we grant you a personal, non-exclusive, royalty-free, revocable,non-transferable, worldwide licence to access and use the Services (includingthe App) for your own personal, non-commercial purposes. All other uses are prohibited without our prior written consent.This licence does not include the right to:sublicence, sell, resell, or transfer the Services or your access to them;modify, adapt, translate, or create derivative works based on the Services;reverse engineer, decompile, or disassemble any part of the App; or use the Services in any way that competes with our business.

Registrations and Accounts

To access certain features of the Services,you must create an account. By registering, you agree to:
•      provide true, accurate, current, and complete information about yourself;
•      maintain and update your information to ensure it remains accurate and complete;
•      keep your login credentials confidential and not share them with any other person;
•      notify us immediately of any unauthorised use of your account or any other security breach
•      accept responsibility for all activity that occurs under your account.
We reserve the right to suspend or terminate your account at any time if we reasonably suspect that you have provided false information or breached these Terms. We are not liable for any loss arising from your failure to maintain the security of your account.

Health Data and Sensitive Information

7.1 Your Health Data
The App may invite you to enter Health Data including kidney function results, blood test values, dietary information,medication details, and other personal health information. You are not required to enter complete or accurate Health Data, but inaccurate or incomplete Health Data may affect the outputs and suggestions generated by the App.
‍
7.2 No Clinical Use
Health Data you enter into the App is used solely to personalise your experience within the App. It is not reviewed,verified, or acted upon by clinicians. It does not constitute a medical record and should not be used as a substitute for records maintained by your healthcare providers.

7.3 Your Responsibility
You are solely responsible for any decisions you make based on the outputs of the App, including in relation to your diet, fluid intake, medications, or other health behaviours. We strongly encourage you to discuss any changes with your healthcare team before acting on any information provided by the App. 

Subscriptions and pricing

Certain features of the Services require a paid subscription. By subscribing, you agree to pay the subscription fee statedat the time of account creation and to the billing frequency specified at that time.We reserve the right to change subscription pricing at any time. Price changes will take effect from your next billing date. If you do not wish to continue at the revised price, you may cancel your subscription before the end of your current billing cycle.If your payment is unsuccessful or your payment authorisation is revoked, your access may be suspended or terminated without further notice.We are not liable for any third-party charges (including telecommunications, data, or platform fees) incurred as a result of your use of the Services.

Prohibited Conduct

You must not do or attempt to do anythingthat is unlawful, harmful, or prohibited under these Terms, including:
•      use the Services for any purpose other than your ownpersonal, non-commercial use;
•      use the Services to defame, harass, threaten, or offendany person;
•      transmit viruses, malware, or other harmful code;
•      tamper with or attempt to gain unauthorised access toany part of the Services;
•      use the Services in any way that competes with ourbusiness;
•      scrape, crawl, or systematically extract data from theServices;
•      impersonate any person or misrepresent your affiliationwith any person or organisation;
•      use the Services to send unsolicited communications; or
•      facilitate or assist any third party to do any of theabove.

Intellectual Property

Unless otherwise indicated, we own or hold a licence to all rights, title, and interest (including all intellectual property rights) in the Services and all Content, including the App, software,databases, trademarks, designs, and editorial content.You must not copy, reproduce, modify,distribute, transmit, publish, or create derivative works from any Content without our prior written consent. Your use of the Services does not transferany intellectual property rights to you.

User Content

You may be able to submit, post, or share User Content through the Services (such as community posts, forum contributions, or feedback). By submitting User Content, you grant us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-freelicence to use, copy, adapt, modify, distribute, publicly display, andotherwise exploit that User Content through or in connection with the Services.You represent and warrant that you own all rights in your User Content or have all necessary permissions to grant the above licence, and that your User Content does not infringe any third-party rights or violate any law.You are solely responsible for your User Content. We may remove any User Content at any time at our sole discretion without notice or liability.

Warranties and Disclamers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES (INCLUDING THE APP) AND ALL CONTENT ARE PROVIDED "AS IS" AND"AS AVAILABLE" WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND,WHETHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES INCLUDING(WITHOUT LIMITATION):
•      that the Services or Content are complete, accurate,reliable, current, or fit for any particular purpose;
•      that the App will meet your specific health managementneeds or produce clinically accurate outputs;
•      that access to the Services will be uninterrupted,timely, error-free, or free from viruses or harmful components;
•      that defects in the Services will be corrected; or
•      that the Services or Content comply with the laws orregulations of any jurisdiction outside of England and Wales, though we will endeavour to make the Services accessible globally in compliance with applicable law.
You access and use the Services entirely at your own risk.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KIDNEY ALLY LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES,CONTRACTORS, AGENTS, LICENSORS, AND SUCCESSORS (COLLECTIVELY, THE KIDNEY ALLYPARTIES) WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR:
•      any direct, indirect, incidental, special,consequential, exemplary, or punitive loss or damage;
•      any loss of profits, revenue, data, goodwill, or otherintangible losses;
•      any loss or damage arising from your reliance on anyContent, App output, or AI-generated suggestion;
•      any health outcome, medical complication, or clinicaldecision made in reliance on the Services;
•      any unauthorised access to or alteration of your data;
•      any interruption, suspension, or termination of theServices; or
•      any other matter arising from or in connection with your use of or inability to use the Services;
regardless of whether we have been advised of the possibility of such loss or damage, and whether the claim arises in contract, tort (including negligence), statute, or otherwise.WHERE LIABILITY CANNOT BE EXCLUDED BY LAW(INCLUDING UNDER THE AUSTRALIAN CONSUMER LAW), OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED, INCLUDING (AT OUR ELECTION) TO: (A) RESUPPLY OF THE RELEVANT SERVICES; OR (B) PAYMENT OF THE COST OF RESUPPLY. IN NO EVENT WILL OUR TOTAL AGGREGATE LIABILITY EXCEED THE AMOUNT PAID BY YOU IN SUBSCRIPTION FEES IN THE 12 MONTHS PRECEDING THE RELEVANT CLAIM.Nothing in these Terms excludes, restricts,or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by legislation that cannot lawfully be excluded or limited in the jurisdiction in which you reside. Where you have statutory rights that cannot be waived, these Terms do not seek to override them.

Health and Saftey Acknowledgements

By using the App, you expressly acknowledge and agree that:
•      the  App is a personal wellness tool and not a medical device, clinical service, or registered therapeutic good;
•      you will consult your nephrologist, renal dietitian, orother treating healthcare professional before making any change to your diet,fluid intake, medications, or treatment plan;
•      you will not use the App in an emergency medical situation and will instead contact emergency services;
•      individual responses to dietary and lifestyle changes vary and the App cannot account for your specific clinical circumstances;
•      you take full personal responsibility for any actions taken in reliance on information provided through the Services;
•      the Kidney Ally Parties will not be responsible for any adverse health outcomes arising from your use of or reliance on the Services.

Indemnity

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless the Kidney Ally Parties from and against any claims, liabilities, losses, damages, costs, and expenses(including legal fees on a solicitor-client basis) arising from or inconnection with:
•      your use of or access to the Services;
•      any breach by you of these Terms;
•      your User Content;
•      any infringement by you of any third-party rights; or
•      any violation by you of any applicable law orregulation.
This indemnity survives the termination of these Terms and your cessation of use of the Services.

Third-Party Links and Services

The Services may contain links to or integrations with third-party websites, applications, or services. We do not control, endorse, or accept responsibility for any third-party content,products, or services. Your use of any third-party service is subject to that third party's own terms and conditions.

App Platform Terms

The App is distributed through third-party app stores including the Apple App Store and Google Play Store. Your use of the App is also subject to the applicable terms of the relevant app store. In the event of any conflict between those terms and these Terms, these Terms will prevail to the extent of the inconsistency.

Termination and Discontinuance

We may suspend or terminate your account or access to any part of the Services at any time, with or without notice, for any reason including breach of these Terms. We may also discontinue the Services or any feature at any time without notice or liability.Upon termination, your licence to use the Services will immediately cease. We may delete your account data at our discretion. We do not guarantee that any data or User Content will be recoverable following termination.Provisions that by their nature should survive termination will do so, including Sections 10 (Intellectual Property),12 (Disclaimers), 13 (Limitation of Liability), 14 (Health and Safety Acknowledgements), 15 (Indemnity), and 19 (Governing Law).

Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Subject to any mandatory consumer protection laws in your country of residence, you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising from or inconnection with these Terms or the Services.If you access the Services from outside the United Kingdom, you do so at your own initiative and are responsible for compliance with local laws. Nothing in these Terms limits any mandatory rights you may have under the laws of your country of residence that cannot be contractually waived.In the event of a dispute, the party claiming a dispute must give written notice to the other party setting out the details and a proposed resolution. Within 7 days of receipt, senior representatives of both parties must meet in good faith to attempt resolution.If unresolved within 21 days, either party may refer the dispute to litigation.

General

20.1 Severance
If any provision of these Terms is held to be void, invalid, or unenforceable, it must be read down as narrowly as necessary to make it valid, or if that is not possible, severed from these Terms without affecting the validity of the remaining provisions.
‍
20.2 Waiver
Our failure to exercise or delay in exercising any right under these Terms does not operate as a waiver of that right.

20.3 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us in respect of the Services and supersede all prior agreements, representations, and understandings.
‍
20.4 Assignment
We may assign our rights under these Termsto a successor entity without your consent. You may not assign your rights or obligations under these Terms without our prior written consent.
‍

Data Protection and Privacy

Kidney Ally Limited is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Privacy Policy sets out how we collect, use, store, and protect your personal data, including Health Data.As a UK-based company offering Services to users globally, where you are located in the European Economic Area (EEA), your personal data may be transferred to and processed in the United Kingdom, whichthe European Commission has determined provides an adequate level of data protection. For users in other jurisdictions, we apply appropriate safeguards in accordance with applicable data protection law.Health Data constitutes special category personal data under UK GDPR. By entering Health Data into the App, you provide your explicit consent to our processing of that data for the purposes described in our Privacy Policy. You may withdraw consent at any time, though this may affect your ability to use certain features.You have rights in relation to your personal data including the right to access, rectify, erase, restrict processing, and data portability. To exercise any of these rights, please contact us at carl@kidneyally.com.

Regulatory Status

Kidney Ally Limited is a company registered in England and Wales (Company Number 13242216). The App is a personal wellness and information tool. It is not currently registered as a medical device withthe Medicines and Healthcare products Regulatory Agency (MHRA) or any equivalent regulatory authority, and it is not intended to be used for clinicalor diagnostic purposes.Users in regulated healthcare environments should confirm with their institution whether use of the App is appropriate in their context.

Contact Us

For any questions, notices, or complaints in relation to these Terms, please contact:
‍Kidney Ally Limited
‍Company Number: 13242216
Email: carl@kidneyally.com
Website: https://www.kidneyally.com

Last updated: January 2026